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By: Peter Sheren

There is a new requirement in the 2015 version of the ISO9001 Quality Management System standard that mandates an organization understand their Interested Parties.

It states the following:

4.2 Understanding the needs and expectations of interested parties

Due to their effect or potential effect on the organization’s ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, the organization shall determine:

a) the interested parties that are relevant to the quality management system

b) the requirements of these interested parties that are relevant to the quality management system.

How would you make the most of this requirement to benefit your organization as you fully implement the ISO standard? I would suggest starting at the top management level and have each functional department (Human Resources, Operations, Engineering, Sales, etc.) develop their own list of three to five interested parties that would be relevant to that area. Then for each party list out the needs and expectations they have on the organization. After those are determined, each function needs to define now those expectations are being measured and by what frequency. Finally, the organization can report out on status and performance periodically and at a minimum, during the Management Review. You can do this by creating a form using a simple table (as below) to consolidate this list in a central location for review, understanding and updating, as necessary.


Interested Party Needs/Expectations







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